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Thank you for trusting us with some information about you. We take that
trust seriously and we want you to know how we use your information and

If you have queries about how we use your data, or comments or questions
about this Policy, please do email us. The email address to use is set out in
section 2 below.

Policy updates: We keep this Policy under regular review, and this page
may be updated from time to time. Please come back here to check the
latest version. This Policy was last updated on the date given in the final
box in the table in section 2 below.


Name Peter Roper T/as Family Business man
and Family Business Practice
Trading Name Family Business Man and Family Business

Email address for official notices

Data Retention Period(s) We will not automatically delete your Personal Data after any given length of time, because our continued retention of
it helps us to deliver a better service to you if you return to us after a period of time away.

1. However, you have the right to
request the erasure of your Personal
Data where:
a. The original purpose for which it was collected has expired; or
b. You have withdrawn consent for its processing; or
c. Your data has been processed unlawfully; or
d. Erasure is required to comply with a legal obligation; or
e. It is not subject to any Legitimate Interests for
continued processing.

Data is however reviewed annually (in May) and if data is no longer required/been worked on and we are
unlikely to continue working together it is removed/deleted from our systems where it is not required for legal reasons.

Reviews are also under taken if a contract with a client is stopped
Card and payment processor (3rd party) names and their
security policy links

Payments taken by Paypal

Cookie policy Cookies not currently used

Date this Policy last updated May 2018


In this Policy, there are words and phrases that have a specific meaning or that
we are using in a special way.
They are:

“personal data” any information about an identifiable living
human being.

“process” we “process” your personal data when we do anything with it, which might include:
collecting, recording, organising, storing, adapting, altering, retrieving, using, combining,
disclosing, or deleting it.

“special category data” personal data revealing racial or ethnic origin,
political opinions, religious or philosophical
beliefs, trade union membership, sex life or
sexual orientation, health, genetic or biometric


This policy describes how we will collect and use personal data about you.
We process information about:

“Prospects” potential customers or referrers;

“Customers” who have bought goods or services from us;

“Suppliers”, “Associates” suppliers or potential suppliers of goods or
services to us;

“Affiliates” who have signed up to our affiliate scheme (if
we have one).



Most of the information we process comes from you. We process it so we can
reply to you, and when you contact us again we know what you asked before,
what you were sent, and what you told us.

Typically, we are collecting name, contact details, how we came across you, and
background information from you or published by you on social media or freely
accessible on the internet, on why you might be interested in our products or
services or a relevant contact for our business.

If you sign up to a newsletter list, you will be sent what you asked for. We
normally operate ‘double opt-in’ lists and you will need to reconfirm your
subscription before anything is sent. You can unsubscribe at any time by
clicking the unsubscribe button on any email.

You are not automatically subscribed to any other lists, but may be invited to
join an appropriate one.

If we email you individually using our own email system, or respond to an email
sent to us at any of our business email addresses, a copy of that email will also
be stored.

If you make an enquiry via our website, we will keep details of that enquiry and
response for our data retention period (section 2, Table, above).

We do not routinely keep special category data. To the extent we hold this, it
was supplied or made publicly available by you.


Once you buy something from us, we will collect information from you at the
point of sale.

This will include the information we collect from Prospects (above). We collect
your email address, phone number and postal address so we can provide what
we have contracted to, invoice you and keep proper records of our business

We process your data to support the delivery the goods and services you have
bought. We keep records of the goods/services provided to you, and
information you give us, so we can support you when needed and advise you of
any additional services you may need.

Financial and credit card details

We do not receive or store your credit card details. Credit card payments are
handled by an external secure processor in accordance with their data security
policies (see section 2, Table, above).

We receive limited information from our processor for us to tie up your payment
with your invoice.

If you pay us by BACS or direct transfer, we know only what the bank tells us,
which is usually the name of the person who paid us and how much and the
reference number.

We do not routinely keep credit scores nor use credit reference agencies.
When we are processing data about you on behalf of a customer, we are
operating under the banner of our customer’s data privacy policy. We will refer
any enquiry from you to them, as they are the ‘data controller’ responsible for
dealing with your query. But we will support that by providing relevant
information to our customer for passing to you.

Supplier and Associates

We collect information on potential and actual suppliers and associates. This is
mostly provided by you, but we do add to it the same kind of data we use for
Prospects (see above).

If you become a supplier or associate we keep a copy of the contract between us
and your bank details so we can pay you. We also keep a record of
invoices/payments for accounting purposes.

We keep a record of the work you undertook for us/our clients along with any
comments, reviews or suggestions about that work including complaints (if any)
and their resolution.
This information is all needed to manage our customer relationships and our
supply chain.


If we set up an affiliate scheme, affiliate data will be held in accordance with this
policy. We will ask you for information when you apply and that will be kept to
administer the affiliate scheme.


We monitor who opens what in our newsletter lists, and pre-set sequences of
information we send you. We do this, so we can see if content is popular and
generate more of it, or if it is not read.

There may be sub-routines that trigger if you click on links or articles. These are
designed to offer you more information about things you are interested in.
You can unsubscribe from these sequences at any time.

Existing customers may receive emails about specific offers relating to things
you have already purchased. You can unsubscribe from these at any time.
From time to time, we contact individual email newsletter subscribers but it is
extremely rare. This would normally be if something odd were going on and we
wanted to check you could see and use the content or find out what was causing
a problem.


We do not sell or exchange your personal data with organisations who may want
to sell you something or use your data for research or other purposes.

We keep a list of the software platforms we use to run our business. If you
would like a list of all the platforms we use, please email us (at the email
address in section 2, Table, above).


We have an outsourced support team for our own business which may include
Virtual Assistants, Web Designers, IT support, Sales and Marketing, Accounting
and more. They have limited access to your data, where the service they
provide to us means they need it.

For example, if our IT support wants to check the functionality of a laptop or
back up, they may need temporary access to information that may include
something about you.

For example, if we invoice you, our Accountant needs to process the information
in the invoice.

Your information/advice is held in the strictest confidence. Our team are all
contracted to strict confidentiality clauses.


Like most small businesses, we do not have any tailor-made software – we use
mainstream packages for everything from our customer records, to email, to

This means that some of your data may be held in the EEA, and some may be
held in services in the USA (with suitable data privacy shields) or elsewhere. We
have picked mainstream suppliers with appropriate security standards.


Your information will be kept for the length of time set out in our retention
period (see section 2, Table, above).

We need to keep customer information long enough to satisfy HMRC and our
insurers. We keep information on prospective customers long enough to make
our sales enquiry system effective.

If you subscribed to a newsletter or updates list, you will remain on the list(s)
you joined until you unsubscribe from that list.


You have the right to know what information we are collecting on you, and to
amend it if it is inaccurate.

If you feel for some reason we have information we should not be keeping, or it
is out of date or otherwise wrong, please let us know and we will take
appropriate action.

Most of the information we hold is not based on your individual consent but is
based on our needing the information to run our business and provide our
products and services.

If you want to know what information we have about you (if any) email us at the
email address set out above and give us your name, email address(es) and we
will happily do a search and let you know what information we hold on you and
how we are using it/have used it.

You have a “right to be forgotten” - but that does have some legal limits to it. If
you want us to remove information about you, let us know. If you have been a
customer, we may not be able to remove all data as we will have to ensure that
we can continue to comply with legal, accounting, taxation and our insurer’s


If you have a complaint about the way we are handling your information or how
we have responded to a request for information or removal, you can take this up
in the first instance by emailing us at the email address set out above.
If we can’t sort it out, the relevant supervisory authority for us is the
Information Commissioner for the UK. You can contact them here.


For information about cookies and how we use them, please see our cookie
policy, linked in section 2, Table, above

May 25 2018

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